Shipping & Returns

If the goods are available from our stock, we aim to despatch using the most economic and safe method of delivery, either tracked postage (Royal Mail 1st class recorded or Royal Mail Special Delivery) or using a nationwide carrier. Our carriage charges are in addition to all the prices listed and range typically from £3 to £14 depending entirely on size and weight of the goods.

If goods are not available from stock, we aim to deliver them typically within 7-10 working days in connection with our regular stock orders from both Germany and Japan, we will advise you of this at the time you place your order and update you further if we face any further delays. If goods are delivered from stock,and non-electrical,we offer a 7 day return policy subject to a 15% handling fee. We can only offer this return if goods are unfitted and in their original packaging. We offer no carriage credit. If goods are specially ordered or imported for you, we cannot offer a return policy of any kind.

Unfortunately we do not offer a return policy for electrical items. If you are inquiring from overseas, please contact us and we will be pleased to offer a competitive costing for either road freight, sea freight or post.

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